MySouq Saudia’s first social platform with e-commerce attributes giving single-source access to the sellers to reach their customers through Website, mobile application, facebook. MySouq platform will allow a video feature including playback to your ads and live shows.

• MySouq is Saudia’s First Social Commerce Platform.
• Ability to Do Live Shows With Product Showcase On Screen.
• Separate videos section.
• Ability to go live simultaneously on Responsive Web, Seller App, Facebook, YouTube..
• Additional VOD Facility to Add Creativity in your Selling Pitch.
• Ability to interact With Customers In Local And Common Languages.

Contact on our helpline number (+966-111mysouq) to get registered on MySouq.

Within 24 hours.

MySouq is offering a 15 days payment cycle. All the delivered orders from 1-15 of every month will be paid via bank account by 25th-30th of that month. Orders delivered between 16-30 will be paid by 10th-15th of next month.

Yes, the shop maintaining preferred SLA and have sizeable visitors on their shops will be given a subsidiary on commission.

The Criteria is simple which is as follows: Physical Presence in Well-Known Malls. Should have social media presence. Should have a website.

MySouq has arranged packaging material for your requirement. To buy packaging materialClick Here.MySouq is offering few free Packaging materials on activation of the shop.

NO, MySouq is not taking any hidden charges or commission on ordering packaging material. MySouq is offering packaging material on subsidiary rates.

You need to keep at least 15 days packaging material considering your order volume. And in sale days, at least 1 month (30 days) packaging material should be in stock.

No, for the time being the packaging material needs to be purchased.

Seller rating is your operational and sales performance. MySouq team is observing your sale growth, your customer commitment, fulfillment timeline and quality Returns Rate. You can earn scores on the basis of your good rating, which means, you may get additional marketing support from MySouq team. Your rating depends on your order fulfillment time, quality returns, visitors on stores, seller- customer commitment and participation in Live Shows etc.

Responding to customers’ queries is important. If you don’t response him/her within 24 hours, your product will be stocked out of the seller center, assuming that the product is not available to you.

You can change your store cover photo by login to your account onhttps://admin.mysouq.comClicking on “Settings”. Then click on “Store”. Upload your store image ( ideal size: 1200px (width) x 400px (height) ) Click on “Submit”.

Suitable size of cover photo is 1200px (width) x 400px (height).

• MySouq shall receive and process all payments for Products purchased on the Platform on behalf of the Sellers.
• MySouq shall make payment of the amount of the Product(s) received from a Customer, less: Its commission for the platform. Any service Fees, Penalties, or any other amounts due. Any mandatory or obligatory deduction if there is any, as announced or obligated by the Govt. or related bodies and authorities, from time to time.
• The payments will be made in the designated bank account by the Sellers on a bi-weekly basis from the expiry of the customer return period (i.e. 7 days) The platform shall ensure a complete statement and reconciliation of deduction made and adjusted from the Sellers account.
• All payments will be made in Saudi Riyal.
• In case the Sellers wishes to change the information for the Bank Account, it may do so by updating its Bank Account information in the BP profile section.
• The Sellers agrees that MySouq shall not be liable for any failure to make payments in time arising due to incomplete or inaccurate bank’s information provided or under any circumstance beyond MySouq’s control like a strike or public holidays Sellers shall be reimbursed for any orders lost in transit within a max period of 30 days from the day of shipment
• The Sellers shall be responsible for payment of all customs duties, sales tax, excise tax, value-added tax, and any other duties, excess, fees or charges of whatsoever which may be imposed by the governing authorities of any jurisdiction applicable in connection with sale or supply of its Products on the Platform and their purchase by Customers.
• Sellers shall be solely responsible for the payment of any sales tax on the supply of these products to the Customer through the Platform.

All items lost in transit will be covered under insurance and will be paid within a maximum time line of 30 days from the shipment date.

MySouq featured their actively working vendors in featured section and promote them on social media marketing campaigns. MySouq encourages its vendors to do live shows and to work actively on platform.status is used to publish the product on website / app. Whereas Inactive status is used when the particular product is not available for a time period but will be available in future. Inactive status is like a draft.

MySouq No, MySouq don’t charge extra from vendors for promotion. MySouq promote those vendors/sellers who work actively on platform and do at least 15 live shows in a month.

• Quality Assurance of the Product.
• Showcase, market, warrant, proper and correct product description.
• Proper packaging of the shipment
• Checking the product before shipment.
• Follow the handling period guidelines.
• Maintain up to date stock levels.
• Compliance with the T&C of the Platform.
• Replying and responding to Questions, comments, queries within the defined time frame.
• Uploading right and proper Picture of products.
• The Sellers shall ensure that all of their offered Products, whether manufactured, imported or otherwise produced or provided by the Sellers or others will have all relevant regulatory permits and licenses, and conform to all applicable laws, ordinances, codes, and regulations
• Sellers should be held responsible for all actions made on the platform using BP’s credentials including but not limited to fraud or acts of similar nature.
• Sellers shall not put a price higher than the prices they have mentioned on their online platform or any other sales portal or market place

Please contact us on +966-111mysouq or email us at care@mysouq.com or vendors@mysouq.com What are the criteria of order processing?

Sellers are not allowed to change their brand name.BPs cannot change its business account name once selected unless: Requested and processed through Sellers help-desk with a genuine reason.Note: If you want to change your brand name, request via phone number (+966-111mysouq) or email us at vendors@mysouq.com

Family support program:

Eligibility criteria: Females above 15 years of age. The live shows, if any, are to be carried by Females staff.

Hunarmand Jawan program:

Eligibility criteria: Saudi national above 14 years.Person with special need

Returns & Refunds:

• The customer service department will be the screening point for all complaints launched in by the customer.
• The customer services department will not question the customer, in case of wrong product, provided that the claim has been lodged within the stipulated time and is not used by the customer.
• In case, of any dispute, the decision of the customer support team will be considered as final.
• Under No Return product policy: In case, of any dispute, the decision of the customer support team will be considered as final.
• Customer can return/refund the product if the product received damaged or broken.
• If the product is Wrong Delivered, then the customer can claim a return/refund.
• Seller has to mention in description if the product is not returnable & not refundable, although if the product received by the customer is damaged or broken, he/she can file a dispute within 3 days of receiving that package.
• Please note: the terms and condition mentioned in this or any other document are subject to changes, amendments as made from time to time and will be communicated to the BPs through internal messaging and update on seller’s center.